How To Ask For Bank Statement In English? | English Conversation On Bank | Talk With Bank Manager

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Video Transcript:

User: Hi, I have a savings account in your bank.
Customer Care: Yes, how can I help you.

User: I made a transaction yesterday. Transferred an amount from my account to my friends. The money has been debited but that is not showing in the system. Neither has my friend received the money. Can you please let me know what the issue is?

Customer Care: Just a moment sir, can you please tell me your account number?
User: Yes, it’s 62600100010

Customer Care: Mr.Goyal, right?
User: Yes

Customer Care: Yes I see a transaction made at 5:24 pm yesterday but it failed. I think there happens to be a server issue, the money’ would be sent back to your account within the next 3 working days.
User: Are you sure?

Customer care: Yes, don’t worry sir. You will get back the money

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