Hotel: Hi, Welcome To Astor Group of Hotels. I am Nitin, how can I help you?
Client: I booked a family room for 28th of this month. I want to cancel that.
Hotel: Any problem sir?
Client: Nothing related to you.
Hotel: Sir, but according to our policy if you cancel a room two days before, you would need to pay 10% of the entire amount.
Client: Yes, I am aware of that.
Hotel: Ok sir. May I know your name, please?
Client: Javi Gates
Hotel: Just a moment sir.
Client: Yes sure.
Hotel: So, sir you booked a family room for 28th and for three nights. Right?
Hotel: So, sir you would need to pay $170 as the fee.
Client: You have my card details, you can deduct from there.
Hotel: Ok sir
Client: Yea, approved
Hotel: Thank you, sir.
Hotel: Have a good day sir.
Download English Conversation App on Google play store and Apple store. It is totally FREE.
Google Play Store: http://bit.ly/2SjOHDq
Apple App Store: http://bit.ly/32ul3jN