How To Talk With Customer Care In English | English Conversation On Bank | Help For Bank Credit Card

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Video Transcript:

Customer desk: Hi, Welcome to HDFC bank, how can I help you.
User: I have a credit card issued by your bank. Since the issue, I have been receiving the credit card bill latest by 20th of every month. It’s 27th today and I am yet to receive my bill.

Customer desk: I will transfer your call to the finance department. Please wait.
User: Ok.

Customer Care: Hello.
User: Hi, I am Nik. I have a credit card issued by your bank. Since the issue, I have been receiving the credit card bill latest by 20th of every month. It’s 27th today and I am yet to receive my bill.

Customer Care: Just a moment Sir, can you please tell me your account number? I will check.
User: Yes, the account number is 62600100017

Customer Care: Mr. Goyal, right?
User: Yes

Customer Care: I am sorry for the delay Sir. I see there is a bill due in your name. It’s Rs 2975.
User: Yeah, somewhere near that.

Customer: Sir, I will raise a ticket for the same and you will receive it at the earliest. Even if it’s delayed, you can pay it directly from our mobile app.
User: Ok, can you please repeat the amount?

Customer Care: Yes Sir, it’s Rs 2975.
User: Ok.

Customer Care: Anything else Sir?
User: No, thank you.

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