How To Talk With Customer Care In English | Telephonic English Conversation | Calling Customer Care

Video Transcript:

Customer: Hi
Receiver: Hi, this is Ashwin, how can I help you.

Customer: I have a Whirlpool refrigerator. It has some cooling issue in the past few days.
Receiver: When did you purchase that?
Customer: 2017

Receiver: May I know the registered contact number?
Customer: Yes, 9748123456

Receiver: Just a moment, Sir.
Customer: Yea sure.

Receiver: As I can see sir, the refrigerator was purchased by Mr. Nitin Agarwal in April 2017. Am I right?
Customer: Yes.
Receiver: So, you are having a cooling issue. Since when is this happening?

Customer: It’s been a week.
Receiver: Have you tried defrosting the same and the starting it again?

Customer: Yea, I did that but of no use.
Receiver: Ok sir. I am registering your complaint.

Customer: Ok
Receiver: Please confirm your address, sir.

Customer: Yea, right.
Receiver: A technician would visit your house in the next 24 hours.

Customer: Thank you.
Receiver: Is there any else sir?

Customer: No, thank you.
Receiver: Thank you for calling. Hope you have a great day.

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